A trusted partnership since 2001
Since 2001, Vodafone Albania has maintained a strong and successful collaboration with Proton, supporting both wholesale and retail (franchise) operations. Over the years, this partnership has grown through consistent delivery, shared standards, and a clear focus on quality.
Proton has continuously proven to be a reliable partner, offering clear direction and professional execution in identifying operational needs and delivering the services required across Vodafone's commercial network. The collaboration is defined by dependable results, structured processes, and a commitment to meeting the quality requirements set out in the parties' agreement.
Throughout the partnership, Proton has demonstrated stability and strong performance, while maintaining alignment with defined quality standards. This approach ensures continuity of service, operational control, and consistent customer experience across both retail and wholesale channels.
With a proactive and forward-looking mindset, Proton actively adopts new solutions and improvements to keep services efficient, convenient, and customer-oriented. The focus is always on creating practical value—improving day-to-day operations while supporting long-term sustainability.
Reliable, adaptable, and highly committed, Proton responds quickly to immediate operational requests and manages ongoing support and maintenance with the same attention to detail. This consistency helps Vodafone maintain high service levels across its retail and wholesale footprint.
Want to explore how Proton supports large-scale retail and wholesale networks with structured, high-quality service delivery? Get in touch to learn more about our partnership capabilities.
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